You can ask us to delete your altcrm account, the one you use on the web and in the altcrm app for iPhone and Android, together with the data that comes with it. A shop’s owner can also close the whole shop.
Delete your sign-in
Write to support@altcrm.io from the email address you sign in with. Put “Delete my account” in the subject and name your shop’s altcrm address (for example, yourshop.altcrm.io). We remove your sign-in, your name and your phone number. The orders, customers and notes you entered belong to your shop, so they stay with it.
Close a shop
The shop’s owner can ask us to close the shop and delete everything in it: the team’s access, customers, orders, garment photos, messages and settings. Write to support@altcrm.io from the owner’s email, with “Close my shop” in the subject and the shop’s address. To keep a copy, export orders and customers to CSV from the Orders and Customers pages first.
What happens next
- We check that the request comes from you, which may mean a reply to your sign-in email.
- We delete the data within 30 days and email you when it’s done. Backups lose it within 14 days after that.
- We keep only what the law requires, such as billing records, for as long as it requires.
If you are a shop’s customer
Your details are kept by the shop you visited, so ask the shop to delete them. If it doesn’t answer, write to support@altcrm.io and we’ll pass the request on. More in our Privacy Policy.